Candle Care


To ensure you receive the most out of your Wood Wick Candle, take a look at our helpful tips & tricks below!

Wood Wick Burn Tips

Sometimes wood wicks take multiple attempts to light. This is not a result of a faulty wick or product. Think of it like lighting a campfire — sometimes it takes a while for the fire to get going. 

How to light your wood wick:

When lighting a wood wick candle, the best technique is to tilt it on an angle and let the flame draw across the length of the wick (kind of like how you tilt a match after lighting) The heat from the flame needs to draw the wax through the wick before it will really start burning nicely. 

Basic Candle Care:

    • When burning your candle for the first time, you must allow the candle to burn until the top layer of wax is completely liquid and reaches the edges of your jar before extinguishing your candle. It is extremely important that you remember to repeat this process with every burn after! This increases the longevity of the candle, and prevents tunnelling – it’s super important, as once your candle starts to tunnel, it’s really difficult to fix. You therefore won’t get the same burn time from the candles.
    • Keep your candle on a heat-resistant surface and away from kids/pets/drafts/flammable objects! Candles are highly sensitive to drafts, ceiling fans and any air currents. Any form of air current can cause uneven burning, pre-mature tunnelling, smoking, diminish the scent throw and even decrease the burn time.
    • ALWAYS TRIM YOUR WICK BEFORE EVERY NEW BURN CYCLE. If your candle wick is too long it can cause smoking, and blacken the sides of your vessel.  We recommend a cut length of 1/8 inch using a wick trimmer. However, small household scissors or nail clippers work just fine. We recommend that you only cut the wick once the wax has cooled to avoid any wick trimmings in the wax. Having a wick that is too long will not only cause your candle to burn quicker and hotter, it could also prohibit your wick from even staying lit.
    • Never leave your candle burning longer than 3 – 4 hours at a time. We suggest that after every burn cycle, you should allow the candle to cool for two hours before relighting. This will prolong the burn time and reduce the possibility of excess soot buildup due to not trimming the wick after the 4 hour mark. Remember.. trim your wick before you relight!
    • Discontinue use of a candle when 1/2 ” of wax remains at the bottom of the jar.
    • Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.

Wood Wick Troubleshooting

  • Sometimes wooden wicks will begin to die out after you light it and will not stay lit. This could potentially happen on the first initial burn (it’s normal with wooden wicks, don’t worry) or it could happen if you didn’t trim your wick before relighting your candle. You can fix this by fully extinguishing the flame and pinching off the excess burnt wick before trying to relight it. You will need to watch the flame and relight if needed until it stays lit. It’s important to catch this before the wax fully cools because it will cause it to have a “memory ring” and will tunnel the next time you try to burn your candle. 
  • If your candle has begun to tunnel, an easy way to fix this is to give it a longer burn time your next go-around. Make sure to trim wick and then try burning a little longer than usual or enough for the pool to reach the edges of the jar.
  • We go through lots of testing to ensure our candles burn correctly but unfortunately due to the nature of wood wicks, not every wick will burn the same. If you have issues with extreme tunneling you can contact us and we can help to troubleshoot or you can try the Foil Paper Method. Here’s how: Trim your wick and then wrap a piece of foil paper around the edges of the jar with a small hole so the flame can breathe. After a couple of hours of burning, the wax should melt and even out the surface.
  • The wick is too far above the surface of the wax. This is counterintuitive, as we think the longer wick will make a bigger flame, but it will not. Make sure the wick is trimmed to the proper height and light as normal.
  • If you have burned the candle for a while and the flame is very low, you may need to extinguish the flame. Once the wax has cooled, you can remove the extra burnt wood at the top of the wick before relighting. 
  • Insufficient melt pool forming at the base of the wick. This can be prevented by ensuring that the wax melts until it reaches the edges of your jar when you first light your candle (may take 1-2 hours depending on the size candle) before extinguishing the flame.

Reusing Your Candle Jar

Learn how to clean out your candle jars so that you can repurpose them here.

 

Want to get your old jars refilled with a brand new scent for a cheaper price? Check out our Refill Service here!

Storing Your Candle

Temperature and light can affect the appearance of candles due to the natural wax and fragrance oils. Be sure to store in a cool, dry place away from any direct sunlight to prevent the candle from discolouring. If your candle does happen to discolour due to sun exposure, it will not affect the way the candle burns or the way it smells.

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